Terms and Conditions
Terms & Conditions Agreement for Boundless Horizons by Renee, LLC.
Bookings & Prices
Please read the following terms and conditions carefully. These terms and conditions and any other documentation we provide to you form the basis of your contract with us (hereinafter The Agreement). By making travel bookings on our website or with one of our agents, or otherwise purchasing any travel services offered by Boundless Horizons by Renee, LLC, you warrant that:
1) you are at least 21 years of age and have the legal authority to create a binding legal obligation
2) you accept and agree to all the Terms presented herein
3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.
If you do not agree to the Terms and Conditions, you must not make any booking with us.
The terms “we”, “us”, “our” and “Boundless Horizons by Renee, LLC” refer to Boundless Horizons by Renee, LLC Travel Agency. The term “you” “I” “participant” or “customer” refers to the customer booking a reservation through us. Reference to “Suppliers” and “Service Providers” means all third parties who provide services to you such as hotels, local tours, tour guides, etc.
We do our best to provide accurate and up-to-date information on our website, but errors may occur. Please confirm pricing and details with us prior to making a booking.
PRICES: Prices for each package are listed on our website. All package prices are based on double occupancy. Some packages can accommodate single occupancy and the corresponding price will be listed on the website. If there is no single occupancy price listed, please email us at renee@boundlesshorizonsbyrenee.com for accommodation options. All accommodations will be booked as standard rooms. If you prefer an upgraded room such as a suite or balcony room, please contact us by email and we will inform you of the pricing for upgraded rooms.
Our tour prices do not include international airfare. You will need to purchase airfare independently. Do not purchase a non-refundable or even semi- flexible ticket. Life happens and you never know if you will need to cancel the trip. Fully refundable tickets are recommended as well as Travel Insurance to cover any flight cancellations, delays, etc.
REGISTRATION: After you complete your booking by paying the deposit, we will send you an email with a link to a traveler registration form. Please complete this form within 5 days of booking. Let us know if you are unable to complete it within this timeframe, or your booking may be subject to cancellation.
BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip. We will need a copy of each tour member’s passport to confirm your purchase.
Payments & Refunds
Payments
DEPOSITS: A deposit, paid via our website, is required to secure your booking, which will be applied toward the cost of your package. All deposits are non-refundable for any reason.
FINAL PAYMENT: The final payment of the package cost minus the deposit must be paid via our website on the due date stipulated for your package, which is usually 90 days prior to departure. The due date for your final payment will be listed in the booking process and in your booking receipt email after deposit and registration are complete. If you have not paid in full by your due date, your booking will be subject to a $50 late fee. If you have not paid in full 15 days after your due date, your booking will be cancelled, and your deposit will be forfeited.
PAYMENT METHODS: We accept payments towards your deposit or balance due by the following methods:
Credit Card: You can make payments in our website store with credit card. To pay your deposit or final payment with multiple credit cards, please email us at renee@boundlesshorizonsbyrenee.com to arrange an alternative payment structure.
PayPal account: You can use your PayPal account to make payments via our website. You will be redirected to the PayPal site and required to log into your account during the process.
We do not accept any other forms of payment. Payments must be made in U.S. currency, or a conversion fee may apply.
Refunds
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested. Refunds for payments by credit card will be credited to that card.
Cancellations
Cancellations by You
If you elect to cancel your booking for any reason, you must notify us via email and the request will become effective on the date received by Boundless Horizons by Renee, LLC.
Should you need to cancel your booking, return of your payment will be made in accordance with the table below.
Deposit is non-refundable for any reason
If canceling at least 91 days in advance of the departure date, you will receive a full refund (minus deposit) and excluding the nonrefundable fee credit card companies impose.
Cancelling between 90-60 days prior to departure entitles you to a 50 percent refund.
Canceling 60 days or less prior to departure is not eligible for a refund.
If you make a booking for two or more travelers, it is possible for one or more travelers on that booking to cancel while allowing the remaining traveler(s) to continue. If such a change requires any double occupancy rooms or cabin to be converted to single occupancy, the remaining traveler(s) are responsible for any applicable single occupancy rates, which will be added to their balance due. In some cases, it may be possible for a new traveler to be added to a booking replacing another traveler.
Cancellations by Us
Most of our advertised packages require a minimum number of travelers to operate. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all monies paid to Boundless Horizons by Renee, LLC.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. We recommend travel insurance to cover these costs.
Included Services
INCLUDED SERVICES: Varies by package; see the "included features" list on the package page.
NOT INCLUDED: For most of our packages, unless otherwise noted, the following items are not included in the advertised package price:
flights
entry visa fees
optional extensions & excursions
travel insurance
gratuities
beverages
items not specifically mentioned in the itinerary or "included features" list
UNUSED SERVICES: Unused services cannot be refunded once the trip has begun. No refund can be made for absence by travelers from any part of the itinerary.
Accommodations
Our packages include carefully selected hotels and/or cruise ships. Advertised prices are for standard double occupancy rooms or cabins. You can enter your preferred number of beds (one or two) per room or cabin when you book, and we will do our best to honor your request but cannot guarantee it. Single or triple occupancy rooms or cabins may be available upon request, but availability cannot be guaranteed. Special requests (bedding, smoking preference, etc.) are subject to availability and confirmation by the hotel or cruise line.
Optional Excursions
Any activity, transportation, meal, product, or service listed as optional and not expressly included in the itinerary or price of a package is considered an Optional Excursion. In most cases, these Optional Excursions are offered by Third Party Suppliers. Some may be purchased from us with your booking, while others must be selected and paid for in destination, sometimes in local currency. We cannot guarantee availability of Optional Excursions, and for those paid for in destination, we cannot guarantee the price. If an Optional Excursion you paid for with your booking is not available, we will refund your payment for that excursion. We make no warranties and expressly deny any claims or liability whatsoever, including loss of enjoyment, arising from participation in, or the lack of availability of, Optional Excursions or any information provided by us or our representatives about these Optional Excursions.
Travel Insurance
Boundless Horizons by Renee, LLC recommends that you carry travel insurance on your trip. Most flight companies offer basic medical emergency coverage when you book your flight. It is recommended that you upgrade your insurance to a “Cancel For Any Reason” policy. Make sure you read over the terms of your policy and contact the insurance company for any questions or changes. You can purchase the travel insurance policy most suited for your trip through our sister company Travel Your Way with Renee, LLC.
Trip Operation
ITINERARIES: We make every effort to ensure our tours & packages run smoothly and according to the posted itineraries. However, international travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. Please refer to the latest version of your itinerary on our website prior to travel, which we will also send you at least 14 days prior to departure. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendation of our partners in destination. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.
In rare cases, due to circumstances beyond our control (see Force Majeure below), and for the safety, comfort, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour (such as a cruise), or even cancelling a departure entirely. Should this occur, we will inform you as soon as reasonably possible. We will also make every effort to obtain refunds from our suppliers for the unused services, which we will refund to you. However, it may not be possible to obtain refunds from all of our suppliers, and we cannot guarantee a refund of your entire package price.
FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone's control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travelers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveler.
THIRD PARTY SUPPLIERS: Boundless Horizons by Renee, LLC makes arrangements with cruise lines, hotels and other accommodation providers, coach companies, transfer operators, shore excursion operators, tour and local guides, activity providers, and other independent parties ("Third Party Suppliers") to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.
In the absence of our own negligence, we shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any act, omission, error or negligence whatsoever by rail, coach & ship cruise companies, hotels, transportation companies, other persons providing any of the services and accommodations to travelers, or any other person not our direct employee or under our exclusive control. Rail, coach & ship cruise companies are not to be held responsible for any act, omissions, or events during the times that passengers are not aboard their aircraft or conveyances. We are not responsible for any criminal conduct by third parties.
Participation
GROUP PARTICIPATION: On our group tours, you'll usually be traveling with a group of strangers, and this can sometimes be challenging, especially in a foreign country. To avoid any discord within our groups and to provide our travelers with a positive touring experience, we reserve the right to reject or remove any traveler whose behavior is determined to be incompatible with the group. If you fail to comply with a decision made by our tour manager, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of Boundless Horizons by Renee, LLC and/or our tour managers and representatives, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility. We may also elect not to carry you on any future trips.
AGE REQUIREMENTS: For most of our tours & packages, you must be 21 or older to make a booking and participate in the tour.
DECLARATION OF HEALTH: It is your responsibility to consult your physician for current recommendations on inoculations and other health precautions before you travel. It is also your responsibility to ensure you meet all health entry requirements and follow all medical guidance related to the trip. Our tours are very active. Any concerning health issues you may have need to be reported to us before making the tour booking. This includes food restrictions. We reserve the right to cancel your reservation if we think this is in the best interest of your health. In the event illness strikes you while on a tour, unfortunately no refund will be offered.
By accepting this Agreement, you (the trip participant) represent that you have no physical conditions or medical precautions which would adversely affect your ability to take part in any physical or social activities offered on Boundless Horizons by Renee, LLC trips. You fully understand that your participation in any and all activities which may take place could be injurious to your health and you voluntarily assume all risks related to such activities.
ACCEPTANCE OF RISK AND PERSONAL RELEASE: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkeling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes, remote locations, or countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain destinations we visit are often lower than the standards you may expect in your home country, and there may be a risk of food poisoning, disease, or injury.
By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Boundless Horizons by Renee, LLC and our representatives will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.
EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.
BAGGAGE & PERSONAL EFFECTS: You are responsible for safeguarding your luggage, camera, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by an airline on the way to or from a tour are the responsibility of the airline. Should this occur, be sure to submit a baggage claim form before exiting the airport, typically in the baggage claim area.
LOCAL PURCHASES: We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.
LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
Passports, Visas & Entry Requirements
We provide information about the requirements for U.S. passport holders to enter each destination we offer. Travelers with passports from other countries should determine the passport, visa, identification, and entry requirements that apply to them. Requirements are subject to change, often without notice, and we suggest you verify requirements with the relevant embassy or consulate. Ultimately, it is the responsibility of each traveler to understand and comply with all entry requirements, including acquiring and carrying the proper travel documents and paying any entry and exit fees. We will not be held responsible for any trip interruptions, cancellations, or costs incurred by failure to comply with these requirements.
PASSPORTS: In general, passports are required for all citizens of the U.S. and other countries traveling abroad. Your passport should be valid for at least six months after your date of entry (longer for some destinations), or you may be denied entry. Some countries also require a specific number of blank visa pages in your passport.
The names of all travelers must be provided to us exactly as they appear on their passport, including titles such as Jr. or Sr. and any multiple first, middle, or last names, when you complete our Registration Form. A copy of each traveler’s passport is required to complete the Registration process.
TRAVEL VISAS & OTHER DOCUMENTS: Travel visas are required for many countries visited on our packages. Some countries also require proof of immunization against certain diseases. As a courtesy, we will send visa instructions for U.S. passport holders after you book. Any travelers that are not U.S. passport holders are responsible for determining the visa requirements that apply to them. If you have questions about these requirements, please email renee@boundlesshorizonsbyrenee.com .
ENTRY & EXIT FEES: Some countries, airports, or ports may require the payment of entry or exit fees, border crossing fees, or other taxes or fees upon arrival or departure, which must be paid directly by the traveler and cannot be included in our package prices. You are responsible for payment of these fees. In some cases, these may be paid by credit card, but others may only be payable in U.S. or local currency. We do our best to inform you of such fees when you book and/or prior to travel, but we are not responsible for omissions or errors.
Your Information & Privacy
REQUIRED INFORMATION: To make a booking, we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveler, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. We request a phone number and email address for all other travelers, so that we may reach you and your travel companions in case of last minute itinerary changes or emergencies. For each traveler, we also require the name and contact information of a designated emergency contact person who is not traveling. You are responsible for verifying that any information you provide for yourself and on behalf of other travelers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.
IMAGES & MARKETING: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Miscellanea
These Terms represents the entire agreement between travelers and Boundless Horizons by Renee, LLC. There is no additional liability.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless Boundless Horizons by Renee, LLC for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.
These Terms and purchases with us are subject to the laws of Broward County, Florida, the state of Florida, and the United States. Any dispute arising from these packages shall be litigated only in the courts of Broward County, Florida, which shall have exclusive jurisdiction.
We reserve the right to update or alter these Terms at any time. We will post amendments to these Terms on our website at www.boundlesshorizonsbyrenee.com , and any amendment will take effect immediately upon posting.
We retain the right at our sole discretion to deny access to anyone to our website www.boundlesshorizonsbyrenee.com and the products and services we offer, at any time and for any reason.